Top Customer Complaint Letter and Company Reaction
'Look at this Richard. Just look at it'
I don’t know how I missed this, as it happened about a year and a half ago, but I just recently came across this rather impressive passenger complaint letter to Sir Richard Branson from a passenger on Virgin Airlines. The passenger is in fine form describing the food served on a flight from Mumbai to London:
Ironically, by the end of the flight I would have gladly paid over a thousand rupees for a single biscuit following the culinary journey of hell I was subjected to at the hands of your corporation.