Top Customer Complaint Letter and Company Reaction
I don’t know how I missed this, as it happened about a year and a half ago, but I just recently came across this rather impressive passenger complaint letter to Sir Richard Branson from a passenger on Virgin Airlines. The passenger is in fine form describing the food served on a flight from Mumbai to London:
Ironically, by the end of the flight I would have gladly paid over a thousand rupees for a single biscuit following the culinary journey of hell I was subjected to at the hands of your corporation.
Definitely, not a banner moment for any company as this letter was spread far and wide (just not to me) via email, but Virgin did respond smartly, with Sir Richard calling the author of the letter personally and the company even offered the scribe the chance to select their in-flight catering!