Comments on: Telemark Gear Review – NTN binding/Scarpa Terminator X http://www.ericinparkcity.com/review/telemark-gear-review-ntn-bindingscarpa-terminator-x/ Thu, 29 Dec 2011 23:30:45 +0000 hourly 1 By: Eric Hoffman http://www.ericinparkcity.com/review/telemark-gear-review-ntn-bindingscarpa-terminator-x/comment-page-1/#comment-18 Eric Hoffman Tue, 09 Dec 2008 17:39:05 +0000 http://ericinparkcity.wordpress.com/?p=118#comment-18 Thanks Heather, I'll be dropping you a note this evening! Thanks Heather, I’ll be dropping you a note this evening!

]]> By: Heather Van Gilder http://www.ericinparkcity.com/review/telemark-gear-review-ntn-bindingscarpa-terminator-x/comment-page-1/#comment-17 Heather Van Gilder Tue, 09 Dec 2008 17:14:14 +0000 http://ericinparkcity.wordpress.com/?p=118#comment-17 Eric- Sorry I missed your email regarding the TX.Rx refurbishment offer. If you are still interested please let me know and we can get you taken care of ASAP! Thanks, Heather Eric-

Sorry I missed your email regarding the TX.Rx refurbishment offer. If you are still interested please let me know and we can get you taken care of ASAP!

Thanks,

Heather

]]> By: Eric Hoffman http://www.ericinparkcity.com/review/telemark-gear-review-ntn-bindingscarpa-terminator-x/comment-page-1/#comment-16 Eric Hoffman Mon, 08 Dec 2008 19:24:18 +0000 http://ericinparkcity.wordpress.com/?p=118#comment-16 Dave, Thanks for replying on my post, I will be sure to drop a note to the email address you posted. I am not completely set on replacing the shells for two reasons, most importantly, I did like how the boots skied last year and also, I don't want to take time away from using them this year! I know how things can be a little 'interesting' with first generation products, but as I hope my post conveyed, overall I really am happy with this boot/binding setup. BTW, great job of monitoring (and engaging) your clients' social media presence BaseCampComm! Dave,
Thanks for replying on my post, I will be sure to drop a note to the email address you posted. I am not completely set on replacing the shells for two reasons, most importantly, I did like how the boots skied last year and also, I don’t want to take time away from using them this year! I know how things can be a little ‘interesting’ with first generation products, but as I hope my post conveyed, overall I really am happy with this boot/binding setup. BTW, great job of monitoring (and engaging) your clients’ social media presence BaseCampComm!

]]> By: Dave http://www.ericinparkcity.com/review/telemark-gear-review-ntn-bindingscarpa-terminator-x/comment-page-1/#comment-15 Dave Mon, 08 Dec 2008 18:54:02 +0000 http://ericinparkcity.wordpress.com/?p=118#comment-15 Hi there, I work with SCARPA (though not in the warranty division), but I saw your blog post (glad you like the control of the NTN binding system) and wanted to encourage you to touch base with SCARPA again. All I can surmise is that your e-mail somehow got stopped by a spam filter or was otherwise lost somehow, because we indeed replaced the lower shells for many consumers via this process and the e-mail that you listed. I'd encourage you to try again, but this time e-mail warranty@scarpa.com and please let them know what happened. Technically, the replacement period has ended, but I would think they will take care of you since you tried and did not receive a response. Basically, the deal with the lower shell replacement is that some people felt the bellows on the first year Terminator X was too stiff to work ideally with the NTN binding. On this year's model, SCARPA has gone to a triple-injection molding process that allows the bellow to be nice and soft for forward flex while keeping the boot very rigid everywhere else. Note that some people like the original flex of the Terminator X, so it's your call whether you want to have the lowers replaced. There is no problem with the boots in terms of something that will break, but if you feel the boots don't flex as easily as you might like, you can get the lowers replaced for free. SCARPA offered to do this for consumers at its expense recognizing that the NTN system last year was a bit of a work in progress (as are many first-season products), and didn't want anyone to regret purchasing the system in its first year. Hope that helps. Hi there, I work with SCARPA (though not in the warranty division), but I saw your blog post (glad you like the control of the NTN binding system) and wanted to encourage you to touch base with SCARPA again. All I can surmise is that your e-mail somehow got stopped by a spam filter or was otherwise lost somehow, because we indeed replaced the lower shells for many consumers via this process and the e-mail that you listed. I’d encourage you to try again, but this time e-mail warranty@scarpa.com and please let them know what happened. Technically, the replacement period has ended, but I would think they will take care of you since you tried and did not receive a response.

Basically, the deal with the lower shell replacement is that some people felt the bellows on the first year Terminator X was too stiff to work ideally with the NTN binding. On this year’s model, SCARPA has gone to a triple-injection molding process that allows the bellow to be nice and soft for forward flex while keeping the boot very rigid everywhere else.

Note that some people like the original flex of the Terminator X, so it’s your call whether you want to have the lowers replaced. There is no problem with the boots in terms of something that will break, but if you feel the boots don’t flex as easily as you might like, you can get the lowers replaced for free. SCARPA offered to do this for consumers at its expense recognizing that the NTN system last year was a bit of a work in progress (as are many first-season products), and didn’t want anyone to regret purchasing the system in its first year.

Hope that helps.

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