Posts tagged ny times

Blissful Dog in Snow

Skiing (or snowboarding) = Happiness

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Blissful Dog in Snow

There’s a recent article in the NY Times called, “But Will it Make you Happy?” which describes people who’ve cut way back on their consumption and focused on paying down their debt and living for experiences and not for material possessions. In buying a possession we get only a momentary “buzz” when we first use the item, but then over time we become acclimated to it and need to buy something else to get our fix. For this reason, the article postulates that experiences provide us more happiness in that they,

provide a bigger pop than things is that they can’t be absorbed in one gulp — it takes more time to adapt to them and engage with them than it does to put on a new leather jacket or turn on that shiny flat-screen TV.

A few year ago I read a lovely book called, “The Geography of Bliss: One Grump’s Search for the Happiest Places in the World” (disclaimer – this is an Amazon Affiliate link) in which Eric Weiner travels around the world in search of the happiest place as well as looking into the growing field of the study of happiness itself. Probably one of the best insight’s provided is that one of the secrets of happiness is not thinking about it. Which in a lot of ways is exactly what the NY Times article is referring to – stop thinking about what might make you happy and get off the couch and go do it. Personally, I love to ski, preferably in several feet of fresh Utah powder, but in any case that is certainly a time and place where I most certainly am very happy.  I could worry about getting a new set of skis each year, or new boots or a new helmet but those are only tools to help me find the joy I have when I’m sliding down the slopes.

I wonder if ski resorts could do a better job of appealing to this side of our visitors in our marketing efforts? After all, a ski trip is definitely an experience that people will remember and yearn for well after they return home. There are many tools available to do such a thing ranging from social networks to more traditional CRM techniques. In the meantime, ask yourself this, what = happiness for you?

Photo credit: Flickr user Martina Rathgens
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Trek - Project One

How Custom Can Things Get Online?

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I was reading through the NY Times online on Sunday and found a very interesting article called, “Putting Customers in Charge of Design“. It describes the possibilities that a consumer has with ordering a completely customizable dress shirt from a company called Blank Label. It also describes this companies’ focus on customer service, even going to the point of popping up an online chat option after a visitor has been on their site for a certain amount of time. Many other companies such as Zappos, Amazon and even Trek – check out their killer custom bike configuration tool called Project One – have taken great strides in really personalizing the online shopping experience.

My question is why haven’t ski resorts taken steps in this direction? It appears that most resorts offer some variety of planning tools along with information, but I don’t see that any have taken the steps that this very customer centric web presence demands. These steps would start with putting customer service at the forefront, whether online or offline. How many resorts offer live-chat options on their sites? How many resorts allow a consumer to really configure their own resort experience (I see vacation packages as more operationally defined than consumer defined)? And lastly, are there any ski resorts that are already doing this?

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